Business Telephone Tips

Date Added: July 04, 2011 10:44:34 AM

Author: Sandra Brown

Business success is all about maximising your strengths and minimising your costs!

There are many learnéd books and magazines that you can read – they are thick tomes that usually weigh tons! From the 1936 Keynes theory of supply and demand to SWOT analysis as developed in the 1960s for large organisations. This latest acronym stands for Strengths, Weaknesses, Opportunities and Threats. In the early 1950s, two professors of business policy at Harvard (George Albert Smith and C. Roland Christensen) began questioning whether a firm's strategy matched its competitive environment……….

Enough about that…….that requires spending money and days of reading – there is a new website that is free to view: www.whoisthis.co.uk . This site is open for all to see and learn from.

This web-site has twenty tips that will help all your staff benefit from the experience of senior managers and directors in handling business telephone calls both inbound and outbound. Every business telephone tip suggests a method that will lead to more profitable discussions for you and your firm. By understanding each article and applying it during your working day you will find that you feel more energised and focussed on achieving your objectives.

OK by ploughing through each text book you’ll discover that Just-In-Time economics and Double-Entry Book-Keeping have their place in profitability, but it’s the simple things we take for granted that can lose us customers by a careless word or through bad preparation. Our primary means of communication is through business telephone systems be they old fashioned analogue or the modern Voice-over-IP or 3G mobiles. They each allow us to converse with clients – click this hyperlink to make improvements to the way you chat to those you rely on for your firm’s income.

WhoIsThis is easy to use and you’ll think – Why didn’t I do that before? Get all your business telephone users to paste the link into their Favourites so they can assess one-a-day for a month. We’ve done it ourselves and our Sales team has reaped the benefits.

Sandra Brown is the author of this article on Telephone Systems. Find more information on Telephone System here.

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